Privacy Policy

Last updated: November 10th, 2025

1. Introduction

Key2Spain (“we”, “our”, or “us”) is committed to protecting your personal data and respecting your privacy in accordance with the General Data Protection Regulation (EU) 2016/679 (“GDPR”) and the Spanish Organic Law 3/2018 on Data Protection and Digital Rights (“LOPDGDD”).
This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website www.key2spain.es or use our services.

By using our website or services, you agree to the terms of this Privacy Policy.

2. Data Controller

The data controller responsible for processing your personal information is Key2Spain, based in Alicante, Spain.
For any inquiries regarding data protection, please contact us at:
📧 reachus@key2spain.es

3. Personal Data We Collect

We collect and process the following types of information in order to provide our services efficiently:

Full name
Email address
Phone number
WhatsApp contact
Passport or ID number
NIE or TIE number
Residential address (Spain and abroad)
Uploaded documents required for service delivery
Technical and usage data (via cookies, Google Analytics, and Wix tracking)

We do not store or process your credit card details directly. All payment information is handled securely by our payment providers — Wix Payments, PayPal, and Stripe.

4. Purpose of Data Processing

We use your personal data only for legitimate business purposes, including:

Processing and managing relocation paperwork (e.g., NIE, TIE, registration services)
Providing customer assistance and support
Managing client memberships and service requests
Communicating with you via email, WhatsApp, or phone
Sending relevant updates, offers, or newsletters (only with consent)
Processing payments, refunds, and invoices
Analyzing performance and improving our website and services

5. Legal Basis for Processing

We process your personal data under the following lawful bases:

Contractual necessity – when processing is required to provide you with our services
Legal obligation – when required to comply with applicable Spanish or EU laws
Legitimate interest – for service improvement, communication, and fraud prevention
Consent – for marketing or promotional communications

6. Data Storage and Protection

Your data is securely stored on:

Wix servers (hosting our website)
Google Drive and Google Workspace (internal document storage)
Wati and WhatsApp Business API (communication systems)

Access to your data is strictly limited to authorized Key2Spain staff and administrators.
We apply appropriate technical and organizational security measures to protect data from unauthorized access, alteration, or disclosure.

7. Data Sharing

We do not sell, rent, or trade your personal data.
We may share your information only when necessary to deliver a requested service — for example, with official authorities, translators, or trusted third-party partners — solely for the purpose of completing your request.

All third-party providers are required to handle your data in accordance with GDPR and confidentiality obligations.

8. International Data Transfers

We do not intentionally transfer your personal data outside the European Union.
However, certain tools we use (such as WhatsApp, Google, or Wati) may store or process data on servers located outside the EU under valid legal mechanisms such as Standard Contractual Clauses (SCCs).

9. Data Retention

We retain your personal data only as long as your membership remains active.
When a client relationship ends, personal data is deleted within 180 days, or within 30 days upon written request.

Some records may be retained for legal or tax compliance where applicable.

10. Your Rights (GDPR)

You have the following rights regarding your personal data:

Right to access – request a copy of your data
Right to rectification – correct inaccurate information
Right to erasure – request deletion of your data
Right to restrict or object to processing
Right to data portability – receive your data in a portable format
Right to withdraw consent – opt out of marketing or other consent-based uses

To exercise any of these rights, contact us at reachus@key2spain.es.

11. Cookies and Tracking

Our website uses cookies and similar technologies to enhance user experience and analyze site traffic.
These include Wix analytics, Google Analytics, and Facebook Pixel (if applicable).

You can control or disable cookies through your browser settings.
For detailed information, please review our Cookie Policy.

12. Payments

Payments made on our website are processed securely by Wix Payments, PayPal, and Stripe.
We do not have access to or store any payment card details.
These providers comply with strict PCI-DSS standards for payment security.

13. Changes to This Policy

We may update this Privacy Policy from time to time to reflect legal, technical, or business changes.
The most recent version will always be available at www.key2spain.es/privacy-policy, with the updated date shown at the top.

14. Contact Information

For any privacy-related inquiries, requests, or complaints, please contact:
📧 reachus@key2spain.es
📍 Avda Vicente Blasco Ibanez 18, Santa Pola, Alicante 03130, Spain